Frequently Asked Questions

Everything You Need to Know

  1. Are the rugs handmade or machine made?
    All rugs featured on the Oriental Rug Bazaar website are handmade, excluding the reproduction rugs. Reproduction rugs are exclusively machine made.
  2. What are the shipping costs?
    Purchases from Oriental Rug Bazaar are always shipped for free within the continental 48 States and Canada. Shipping to Hawaii, Alaska, or any international address will be determined according to weight. If you live in one of these areas, please use the contact form to receive your customized shipping costs.
  3. How will my items be shipped?
    We ship packages with UPS or FedEx ground service for purchases that qualify for free shipping. Oversized items that are too large or heavy to ship with ground couriers will be shipped via UPS Freight. For Alaskan, Hawaiian, or international order, Oriental Rug Bazaar ships with whichever major carrier offers the most timely and cost-efficient option.
  4. Do I have to pay sales tax?
    Taxes are not charged if your order is shipped outside of Texas. Texas orders are subject to a sales tax of 8.25%. As Oriental Rug Bazaar is located in Texas, it is our responsibility to collect sales tax revenue on behalf of the State of Texas.
  5. Do you ship internationally?
    Yes, we do ship internationally. However, we cannot offer free shipping. Please use the contact form to inquire about customized shipping costs.
  6. How long will it take to receive my rug?
    It takes 7-14 business days to receive your item, unless otherwise noted. If your item is on backorder, you will be notified via email or phone.
  7. Are the colors on your website accurate?
    The digital images we display have the most accurate color possible. However, due to differences in computer monitors, and differences in dye lots, we cannot be responsible for variations in color between the actual product and your screen. Please be advised that in some cases patterns and colors may vary according to size. You may try this product risk-free for 14 days. If you decide not to keep it, you are responsible for return shipping charges.
  8. Are the sizes listed on your website accurate?
    Some lengths and widths vary from the published dimensions. We do our best to provide you with an accurate measurement, but please be advised that some variation exists and this is not a manufacturing defect. You may try this product risk-free for 14 days. If you decide not to keep it, you are responsible for return shipping charges.
  9. What is your return policy?
    Beginning the day your rug is delivered, you have 14 days to try the item in your home. If you are not 100% satisfied with the item, simply return it for exchange or refund of the purchase price.
  10. How do I return an item?
    To return an item, you must first request a return authorization number. To begin the return process, CLICK HERE.
  11. Will I have to pay for the return shipping if I decide to return my item?
    Yes. Unless the item is defective, you are responsible for all processing fees and shipping costs back to our warehouse.
  12. What are the accepted methods of payment?
    We accept the following major credit cards: MasterCard, Visa, American Express, and Discover. We also accept PayPal, Amazon Checkout and Google Checkout.
  13. When will my account be charged?
    We charge your account at the point of sale.
  14. Do you price match competitor's pricing?
    We are so confident that we offer the best prices on everything that we carry that we'll beat any competitors listed price by 10%. Sales tax and shipping charges, if applicable, will be calculated for all price-match quotations. Price match offer cannot be combined with any other promotions, coupons or offers. To price match an item please use the contact form.
  15. How can I check on the status of my order?
    To check the status of your order, please use the contact form.
  16. How can I modify or cancel my order?
    Once the order has been submitted, you must contact our Customer Service Department by phone, 800-982-7210, to modify or cancel it. Please note that because orders begin processing as soon as you place your order, modification or cancelation of an order may not be permitted in some cases. Once an item has been shipped, modification or cancelation will not be permitted.
  17. My item shipped via UPS Freight. How do I arrange for delivery of the item?
    These orders may take up to 2 weeks from shipment date to be delivered. You will be contacted by UPS Freight to schedule a delivery appointment. Items will be delivered curb side of the address and it is up to the customer to carry the items to its final destination. Please carefully inspect your order upon delivery to insure the merchandise is not damaged. If the packaging shows visible signs of damage, open the item immediately to check the contents, and ask the driver to inspect the contents with you. Then write a precise description of the damage on both your copy and UPS Freight's copy of the delivery receipt. If you feel like this merchandise is damaged beyond repair then the merchandise should be refused and contact us as soon as possible to report the damage.
  18. What if my question is not answered in the FAQs?
    If you have any questions, concerns, or comments that are not covered in this FAQs section, please use the contact form and someone will respond within one business day.